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Cold Mountians

Frequently Asked Questions

WHAT SHOULD I DO WHEN THE INSURANCE COMPANY SENDS ME A CHECK FOR MY AMBULANCE SERVICES?

LAA Billing will submit a bill to the patient’s insurance company, and some insurance companies mail the payment directly to the patient. This check should be signed and write for depost only and mail it in so it can be credited to your account. Failure to send the check from the insurance company may result in you being sent to collections. Any collection fees/court fees associated with an attempt to collect on the account will be the responsibility of the patient. The explanation of benefits also needs to be forwarded along with the check to the business office. Every patient gets a bill mailed to them.

BUT DOESN’T AN AMBULANCE ASSOCIATION RECEIVE FUNDING FROM TAX DOLLARS?

This is a common misconception. Most ambulance associations are NOT a service of the local municipalities. While some clients that we serve may be tax-based, most are not.  It is best to call in and check with one of our staff members to verify your EMS providers policy.

AM I CHARGED ANY FEES IF AN AMBULANCE DOES NOT TRANSPORT ME TO THE HOSPITAL?

Yes, as some insurance companies do not provide coverage for on-scene treatment without transport, Some services do charge a fee when on-scene treatment is provided and the patient is not transported.

Can I pay my balance with a credit card?

Yes. Most of our clients will accept payment via HSA or Credit Card.

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